I received my infuser water bottle with the infuser insert cracked. I contacted Infuser Pro and they are one of the best companies I have dealt with for customer service. Not only did they respond promptly and replace the infuser insert, they sent me a whole new infuser quicker than I have received regularly ordered products.
With that said, Infusion Pro has been great it has been amazing to have a water bottle I can put fruit in and not swallow seeds. The bottle works great it’s a good size and it cleans easily.